REQUEST SERVICE · ASK A QUESTION
Tell Colin what you need, even if you’re not sure what’s wrong. He’ll personally confirm the next steps and any arrangements.
Redeeming a gift certificate? Include the certificate number in your message.
SERVICE STEPS
Tell us your vacuum model and what you need. If you don’t know the model, write ‘not sure’.
Colin confirms the arrangements and the agreed cleaning scope or diagnosis first. Repairs are quoted after inspection, with your approval before work begins.
When diagnosis is needed, Colin explains the findings, parts and repair quote. Paid repairs wait for your approval; already-agreed cleaning can proceed without unnecessary steps.
Once we receive your vacuum, we share a private link with service updates. You don’t need an account.
Pick up your vacuum for free or arrange paid return delivery. Pay when it’s ready.
We use your contact details to respond and arrange service. Sending a request does not sign you up for marketing.
PICKUP & DROP-OFF
Eligible self-service visits need no appointment after owner authorization. Personal handoffs and owner delivery require a confirmed appointment.
Free
Submit your service request. Colin verifies fit and reserves available locker space before sharing the private address and access instructions. Drop off at your convenience after authorization. Ready, paid and release-authorized vacuums may be collected the same way. Larger vacuums need a personal handoff.
Pickup requests: Monday & Wednesday, 10 a.m.–2 p.m. Mountain Time. Colin confirms your pickup before the visit. Return delivery is arranged after service, with its own fee.
$5–$20 per trip within 25 driving miles
Send your city or ZIP. Colin calculates the distance and confirms the fee and window with you. Pickup and return delivery are charged separately.
Each trip is priced by driving distance: Up to 5 miles: $5; Over 5–10 miles: $10; Over 10–15 miles: $15; Over 15–25 miles: $20. Pickup and return delivery are separate trips. These rates cover up to 25 driving miles; ask Colin about availability outside that area.
Send your city or ZIP. Colin calculates the distance internally and confirms the fee before you agree to arrangements. You don’t need the private address or to calculate mileage yourself. Service and product charges are separate.
PAYMENT
Pay for shop products at appointment-based local pickup. Vacuum-service return delivery is arranged separately when applicable. We accept credit cards, Venmo, PayPal, and Apple Pay.
No repairs, parts, or additional charges without your approval. No card details or payment are taken on this website. Repairs, replacement parts, custom printing, and transport are agreed before paid work begins.
Tell us what needs attention, or choose products from the shop.
We check availability and fit, agree the quote, and arrange your visit. A request becomes a booking only after confirmation.
Pick up shop products by appointment. Any vacuum return delivery is arranged separately. Pay as agreed at handoff.